Support and FAQs

Below are answers to frequently asked questions. If you have a technical question or issue with the site, please email support@mypo5.com.



What if I forgot my password?

Go to the “Sign In” page and you can immediately have it resent to you.

How do I set up and register a team?

You need to be signed in to create a team. Go to the race page and you will see a section called "Teams." Above the list of teams is an orange button that says "Create Team." Click this button and fill in the required information.

You can only create or join one team per race. To be removed from a team, contact support@powerof5k.com

How do I add new members to a team I created?

You can register for a race as an individual participant or as a team. Once you pay, if you’d like to create a team, first choose a race and click the “Create Team” button. Now, others can join your team. Once they pay/sign in, have them go to the race you chose, and click on the name of the team you created. Click “Join Team” and you can race together.

Please be aware that you can only create or join one team per race.

To be removed from a team, contact support@mypo5.com.

Can I reprint my bib?

To print (or reprint) your race bib, simply visit the race or experience and click the large "Print Race Bib" button.

This will generate a PDF document of your bib you can save to your device, or print out at any time.